Integrating Change and Project Management
One of the challenges of service management has always been project management and how it fits, or doesn’t, with change. How and when should projects engage with Service Management? ITIL® V3 provides...
View ArticleService Strategy Service Scenario
To assist with your learning and understanding of how the phases and processes work together, the following scenario will be used throughout this book. This simplistic overview of a service gives...
View ArticleService Strategy Review Questions
Question 1 Which ITIL®® process is responsible for developing a charging system? a) Availability Management b) Capacity Management c) Financial Management for IT Services d) Service...
View ArticleService Design Scenario
Service Level Management Considerations * SLR – detailed requirements that constitute the design criteria to be met e.g. secure, clear uninterrupted voice, real time video, accessible for novice users...
View ArticleNo Tricks – Just Treats on ITIL v2-v3 Bridge Packages, This Friday-Sunday ONLY
Not displaying correctly? Click here to view in in your browser. When you buy either: ITIL® V2-V3 Foundation Bridge eLearning Plus Exam Prep was $145 now only Buy It Now ITIL® V2-V3 Manager Bridge...
View ArticleITIL (r) V2-V3 Managers Bridge – Complete Examination Package
Read this in your Browser HERE Attention V2 Service Managers! As of June 30th, 2011 the ITIL® V2-V3 Managers Bridge program will be officially withdrawn. That’s why The Art of Service is giving you...
View ArticleThe benefits of purchasing a complete ITIL certification kit…
The benefits of purchasing a complete ITIL ® certification kit… When a person goes shopping for a home appliance or automobile they expect to receive an entire functioning unit upon receipt of sale....
View ArticleLooking for an ITIL certification program which utilizes online exams?
Looking for an ITIL certification program which utilizes online exams? Online exams for ITIL certification are great first and foremost because they are convenient. But there are several other great...
View ArticleHow comprehensive is the ITIL Expert Pathway package, and what’s included?
How comprehensive is the ITIL Expert Pathway package, and what’s included? Once a person becomes certified in ITIL® Foundation, where can they go from there? What if someone wants to take their...
View ArticleWhy our program is a breakthrough in Cloud Computing Foundation training
Why our program is a breakthrough in Cloud Computing Foundation training There may be other cloud computing foundation programs out there, but how many of them can offer you a no-frills package...
View ArticleWhat kinds of ITIL training programs are available?
What kinds of ITIL training programs are available? A closer look at the various certification, training, e-learning materials, and packages out there for ITIL When people think about ITIL they often...
View ArticleHow are most ITIL e-learning programs delivered?
How are most ITIL e-learning programs delivered? If you’ve been considering undertaking one of the highly valuable and affordable ITIL certification programs which are offered by The Art of Service you...
View ArticleWhy paid ITIL courses and materials are superior (to their pirated counterparts)
Why paid ITIL courses and materials are superior to Free ITIL materials (that are pirated copies) Unless you’re completely new to the internet, chances are, you are familiar with file sharing...
View ArticleOne of the most important facets of ITIL is the ITIL glossary
One of the most important (yet overlooked) facets of ITIL is its glossary While there’s certainly no question that the ITIL is a treasure trove of information for IT professionals, digesting the...
View ArticleAmazon Web Services and Python team up to bring us “Elastic Beanstalk”
Amazon Web Services and Python team up to bring us “Elastic Beanstalk” The Python programming language is known for its high level of functionality and readability across an almost endless set of...
View ArticleIf you’re interested in ITIL, don’t forget about these options…
If you’re interested in ITIL, don’t forget about these options… While it’s certainly true that ITIL has become one of the top certifications for aspiring IT professionals and seasoned veterans alike,...
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